test-faqs

 

General
What is GOV.BN portal?	GOV.BN portal is the official portal of the Government of Brunei Darussalam. A gateway to information and services within and around the Government of Brunei Darussalam, bringing them all together in one place to the people. Whether you are a citizen, business, or visitor, gov.bn has many features designed to help you to quickly and easily locate information to government resources anywhere and anytime and to engage with government. The gov.bn is a mobile responsive design, optimized for viewing on any device or screen size to fit a growing mobile audience.
Who are the target audience for GOV.BN portal?	The members of the general public.
Which Government Ministry or Department is in charge of GOV.BN portal?	GOV.BN portal is maintained by the E-Government National Centre at the Prime Minister Office (see contact details)  in coordination with all ministries and departmentsin in the  Government of Brunei Darussalam.
​How do I find services for government, citizen, business and visitor?	Services for government, citizen, business and visitor can be found at the Government and Citizen Page (Main Page) under A-Z Services.
What do I find in the Government and Citizen Page?	On the Government and Citizen Page, you can find Services, Open Data Government Directory, Mobile Apps and many more.
​What do I find in the Business Page?	On the Business Page, you can find how to start business in Brunei Darussalam, important tools how to start your business, tips how to run business smoothly and many more.
What do I find in the Visitor Page?	On the Visitor Page, you can find information regarding Brunei Darussalam such as places of interest, eateries, upcoming events and many more. You can learn more about Brunei Darussalam by visiting the website.
​Will my personal information be collected?	Please view Privacy Policy for more information.
Services
​How many Services provided at GOV.BN portal? And where should I find this services?	There are more than hundred services. You can go to A-Z Services to view all government services.
How many Services that require to use e-Darussalam Account and what are they?	Currently 11 services login using e-darussalam account. There are :- Business & Finance Apply, update, renew business licenses (OneBiz)   Employment & Labour Job Centre Brunei Apply for government vacancies (PSC Recruitment System) Health Food Import Registration Housing, Land & Environment Land Application and Registration Information System (LARIS) Submit Electric Meter Reading Electricity Bill Payment Transportation Renewal of Vehicle License (Road Tax) Renewal of Driving License Update User Profile for Land Transport Department's e-services Application Status Enquiry for Land Transport Department's e-services
​Account Registration
What is e-Darussalam Account?	e-Darussalam Account is a single sign in for the user to login to any government on-line services.
​Who can register to e-Darussalam acccount?	Brunei Darussalam Citizen (Yellow IC) Permanent Resident (Purple / Red IC) Expatriates with working pass and work permit holders (Green IC)
How to register e-Darussalam account?	Go to www.gov.bn / www.brunei.gov.bn. At the Main Page, find Register Here on the right top.  On e-Darussalam registration page, make sure you fill in all the mandatory fields with symbol asterix '*'. Click the information symbol     to view the sample input. Please refer to image below for guideline of filling up the online application form. Click the Next button after entering all the details. Make sure all the data are correct especially identity card number, full name and email address.
​Can more than one person share an e-darussalam log in account or profile?	No. An e-Darussalam profile is only tied to one IC and cannot be shared.
I've registered wrong IC number, what should I do?	Please contact Talian Darussalam via call 123, email info@123.com.bn or whatsapp  +678333123 regarding wrong IC number you have registered and send copy of your IC for verification. After that, kindly register once again with correct IC number.
After I register to e-Darussalam, What should I do?	If you successfully register your e-darussalam account, you will receive e-mail with guide on how to activate your account.
​Account Activation
How do I activate my e-Darussalam account?	To activate, you must: Register to e-darussalam account via the portal and receive an acknowledgement email from e-darussalam@egc.gov.bn Go to any authorised activation counters, bring along your original Identification Card (I.C.) for one-time activation.
​Which counter should I visit to activate my e-darussalam account?	Click here to view list of activation counter for e-darussalam account.
Change Password
How to change my e-darussalam password?	Please ensure that you have activate your account to the activation counter.  To change your password, click here and fill in the change password form: Enter your correct IC Number Enter the current password.  [Please refer to your email, subject "e-darussalam: Account Activation Notification"  for the password] Enter the new password. [New password must be combination of alphanumeric and special character, for example password@123 ]
I am not able to change my e-darussalam password	First Time Log-In If this is your first time logging in with your e-darussalam password, please click here to change password. Repeat Failed Attempts If you are getting the following error message:  "Access to this user account is temporarily denied due to repeat failed attempts. Please try again later." Please wait 5 minutes before log in again. Make sure you enter the correct IC number and password. If you have forgotten your password, please select Forgot Password button. Other Problems If you are still experiencing problems, please contact Talian Darussalam at 123 or email at info@123.com.bn, and please provide your IC Number, Full Name and Contact Details.
Forgot Password
​What should I do if I forgot my e-darussalam password?	There are several ways to get your current password. You have to sign in to your email and search for 'e-darussalam'. Find the latest email said Change Password Notification email. Use this password to login to any services using e-darussalam account. OR If you can't find 'Change Password Notification' email in your inbox, click Forgot Password to change your password. Please enter your IC number  without dash '-' and your email address. When your personal question appear, make sure to answer correctly. Then, check your email for the 'Reset Password' notification email. It is highly recommended to change your password after the reset password is done. OR Call Talian Darussalam 123 to reset your password. It is highly recommended to change your password after the reset password is done.
Update User Profile
​How do I change my e-darussalam's profile details? (name, email address, phone number, personal question and answer)	To change your E-Darussalam profile, login to Update User Profile, and: Enter IC number and password Type in the fields or boxes that you want to update Please make sure full name, email address, phone numbers, personal  question and answer are correct. Click 'Edit' to make the changes Review all the changes made and click 'Submit' Else select 'Previous Settings' if you want to restore the previous details. And click 'Cancel' to exit the form. Note: You will not be able to change your IC Number from this form after you successfully register e-darussalam account. If you have entered wrong IC Number, please contact Talian Darussalam at 123 or info@123.com.bn, and please send your copy IC as well OR go to e-darussalam activation counters.

What is GOV.BN portal?

Who are the target audience for GOV.BN portal?

Which Government Ministry or Department is in charge of GOV.BN portal?

How do I find services for government, citizen, business and visitor?

What do I find in the Government and Citizen Page?

What do I find in the Business Page?

What do I find in the Visitor Page?

Will my personal information be collected?

How many Services provided at GOV.BN portal? And where should I find this services?

How many Services that require to use e-Darussalam Account and what are they?

What is e-Darussalam Account?

Who can register to e-Darussalam acccount?

How to register e-Darussalam account?

Go to www.gov.bn / www.brunei.gov.bn. At the Main Page, find Register Here on the right top.

On e-Darussalam registration page, make sure you fill in all the mandatory fields with symbol asterix '*'. Click the information symbol to view the sample input. Please refer to image below for guideline of filling up the online application form.



Click the Next button after entering all the details. Make sure all the data are correct especially identity card number, full name and email address.

​Can more than one person share an e-darussalam log in account or profile?

I've registered wrong IC number, what should I do?

After I register to e-Darussalam, What should I do?

​How do I activate my e-Darussalam account?

Which counter should I visit to activate my e-darussalam account?

​How to change my e-darussalam password?

​I am not able to change my e-darussalam password

​What should I do if I forgot my e-darussalam password?

​How do I change my e-darussalam's profile details? (name, email address, phone number, personal question and answer)