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Government Services Survey

1. IC Color

 Yellow
 301 (94%) 
 
 Red
 (1%) 
 
 Green
 15 (5%) 
 
 Others
 (1%) 
 

Total: 321

2. Gender

 Male
 170 (53%) 
 
 Female
 151 (47%) 
 

Total: 321

3. Age

 Under 12
 (1%) 
 
 13-17
 11 (3%) 
 
 18-34
 202 (63%) 
 
 35-49
 88 (27%) 
 
 50-64
 18 (6%) 
 
 65 or older
 (0%)  

Total: 323

4. Which district are you currently living in?

 Brunei-Muara
 265 (83%) 
 
 Tutong
 36 (11%) 
 
 Kuala Belait
 18 (6%) 
 
 Temburong
 (0%)  

Total: 320

5. What is your highest level of academic and professional qualification?

 Primary School
 (2%) 
 
 Secondary School (O Levels or A Level)
 30 (9%) 
 
 Vocational Qualification
 (1%) 
 
 Diploma (ND, HND, ect.)
 99 (31%) 
 
 Undergraduate degree
 120 (37%) 
 
 Postgraduate degree (Masters degree or Doctorate degree)
 54 (17%) 
 
 Professional qualification or certificate (e.g. RIBA, CIMA, ACA)
 (0%)  
 Other
 (2%) 
 
 National Diploma in Business
 (0%)  
 ad in business finance
 (0%)  
 sijil perguruan ugama
 (1%) 
 
 Post Graduate Certificate of Technical Education
 (0%)  
 pmb
 (0%)  

Total: 323

6. Please select your type of employment

 Government Sectors
 147 (46%) 
 
 Private Sectors
 84 (26%) 
 
 Self-employed
 10 (3%) 
 
 Studying Student
 51 (16%) 
 
 Retired
 (0%)  
 None
 (2%) 
 
 Others
 (2%) 
 
 Call Agent 123
 (0%)  
 STATUTORY BODY
 (0%)  
 I-ready attachment
 (0%)  
 statutory body
 (1%) 
 
 authority body
 (0%)  
 Semi-government
 (1%) 
 
 i-Ready
 (0%)  
 semi-govt
 (1%) 
 
 glc
 (0%)  

Total: 319

7. Please select the type of occupation you represent

 Automotive, Transport and Logistics
 12 (4%) 
 
 Utilities (Electricity, Water, Telecoms)
 12 (4%) 
 
 Public Security
 (2%) 
 
 Retail and Commerce
 (1%) 
 
 Healthcare & Wellbeing
 (3%) 
 
 Construction & Manufacturing
 (1%) 
 
 Environment, Agriculture, Fishery and Farming
 (0%)  
 Natural Resources (Oil & gas, Mining)
 (2%) 
 
 Travel, Tourism, Business parks and Smart Cities
 (1%) 
 
 Education & Entertainment
 28 (9%) 
 
 Finance & Retail
 (2%) 
 
 Supplier/vendor/System Integrator
 (1%) 
 
 ICT
 160 (50%) 
 
 Others
 65 (20%) 
 

Total: 318

8. Are you aware that the Government provides services online?

 Yes
 306 (96%) 
 
 No
 12 (4%) 
 

Total: 318

9. If yes, how do you usually find out about the government services?

 Social Media – IG/FB
 44 (14%) 
 
 Press release
 (1%) 
 
 Newspaper
 (2%) 
 
 Word of mouth
 14 (4%) 
 
 Social Messaging – Whatsapp/Telegram
 (2%) 
 
 Others
 11 (3%) 
 
 Press release; Newspaper
 (0%)  
 Newspaper; Word of mouth
 (1%) 
 
 Social Media – IG/FB; Word of mouth; Social Messaging – Whatsapp/Telegram
 22 (7%) 
 
 Social Media – IG/FB; Press release; Newspaper; Word of mouth; Social Messaging – Whatsapp/Telegram
 35 (11%) 
 
 Social Media – IG/FB; Newspaper; Word of mouth; Social Messaging – Whatsapp/Telegram
 12 (4%) 
 
 Social Media – IG/FB; Press release; Social Messaging – Whatsapp/Telegram
 13 (4%) 
 
 Social Media – IG/FB; Social Messaging – Whatsapp/Telegram
 20 (6%) 
 
 Social Media – IG/FB; Newspaper; Social Messaging – Whatsapp/Telegram
 (3%) 
 
 Social Media – IG/FB; Press release
 10 (3%) 
 
 Press release; Newspaper; Word of mouth
 (0%)  
 Social Media – IG/FB; Press release; Newspaper; Social Messaging – Whatsapp/Telegram
 13 (4%) 
 
 Newspaper; Word of mouth; Social Messaging – Whatsapp/Telegram
 (0%)  
 Social Media – IG/FB; Press release; Word of mouth; Social Messaging – Whatsapp/Telegram
 10 (3%) 
 
 Social Media – IG/FB; Press release; Newspaper
 13 (4%) 
 
 Social Media – IG/FB; Word of mouth
 16 (5%) 
 
 Social Media – IG/FB; Press release; Newspaper; Word of mouth; Social Messaging – Whatsapp/Telegram; Others
 (2%) 
 
 Word of mouth; Social Messaging – Whatsapp/Telegram
 (2%) 
 
 Press release; Newspaper; Social Messaging – Whatsapp/Telegram
 (2%) 
 
 Word of mouth; Social Messaging – Whatsapp/Telegram; Others
 (1%) 
 
 Social Media – IG/FB; Newspaper
 (2%) 
 
 Social Media – IG/FB; Press release; Word of mouth; Others
 (0%)  
 Press release; Word of mouth; Social Messaging – Whatsapp/Telegram
 (0%)  
 Social Media – IG/FB; Social Messaging – Whatsapp/Telegram; Others
 (1%) 
 
 Social Media – IG/FB; Newspaper; Word of mouth
 (2%) 
 
 Social Media – IG/FB; Press release; Newspaper; Word of mouth
 (2%) 
 
 Social Media – IG/FB; Others
 (1%) 
 
 Social Media – IG/FB; Newspaper; Word of mouth; Others
 (0%)  
 Social Media – IG/FB; Word of mouth; Social Messaging – Whatsapp/Telegram; Others
 (1%) 
 
 Social Media – IG/FB; Press release; Word of mouth; Social Messaging – Whatsapp/Telegram; Others
 (0%)  
 Social Media – IG/FB; Press release; Word of mouth
 (1%) 
 
 Social Media – IG/FB; Newspaper; Others
 (0%)  
 Press release; Newspaper; Social Messaging – Whatsapp/Telegram; Others
 (0%)  
 Social Media – IG/FB; Press release; Social Messaging – Whatsapp/Telegram; Others
 (0%)  
 Press release; Newspaper; Others
 (0%)  
 Press release; Newspaper; Word of mouth; Social Messaging – Whatsapp/Telegram
 (0%)  

Total: 317

10. Did you contact or interact with public authorities or public services over the Internet for private purposes in the last twelve (12) months?

 Yes
 207 (66%) 
 
 No
 108 (34%) 
 

Total: 315

11. What mobile application or online service did you use in the last twelve (12) months?
(Please mark ALL that apply)

 e-Darussalam
 (1%) 
 
 PSC Recruitment System
 (1%) 
 
 Job Centre Brunei
 (1%) 
 
 Talian Darussalam 123
 (1%) 
 
 Pengguna Bijak
 (0%)  
 AMBD
 (0%)  
 JPD Online
 (0%)  
 BruTrack
 (0%)  
 BruHims
 (1%) 
 
 BruHEALTH
 32 (10%) 
 
 QueUp
 (0%)  
 OneBiz
 (0%)  
 ROCBN
 (0%)  
 Electricity Bill Payment
 (0%)  
 Others (pls state)
 (1%) 
 
 Job Centre Brunei; Talian Darussalam 123
 (1%) 
 
 Talian Darussalam 123; Pengguna Bijak
 (0%)  
 e-Darussalam; JPD Online; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; JPD Online; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; Pengguna Bijak; BruHEALTH; Electricity Bill Payment; Others (pls state); Water Bill
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHims
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; JPD Online; BruHEALTH; QueUp; OneBiz; ROCBN; Electricity Bill Payment
 (0%)  
 e-Darussalam; Job Centre Brunei; Talian Darussalam 123
 (0%)  
 e-Darussalam; Talian Darussalam 123; Pengguna Bijak; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruTrack; BruHims; BruHEALTH; QueUp; OneBiz
 (0%)  
 e-Darussalam; PSC Recruitment System; Pengguna Bijak; BruHEALTH
 (0%)  
 BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; JPD Online; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHEALTH
 15 (5%) 
 
 e-Darussalam; PSC Recruitment System; Job Centre Brunei
 (2%) 
 
 PSC Recruitment System; Job Centre Brunei; BruHEALTH; QueUp
 (0%)  
 PSC Recruitment System; Job Centre Brunei; BruHEALTH; OneBiz; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; JPD Online; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; Talian Darussalam 123; Pengguna Bijak; JPD Online; BruHims; BruHEALTH; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; JPD Online; BruTrack; BruHims; BruHEALTH; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHims; BruHEALTH
 (1%) 
 
 Talian Darussalam 123; JPD Online; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHEALTH
 (1%) 
 
 e-Darussalam; PSC Recruitment System
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; QueUp
 (0%)  
 Talian Darussalam 123; JPD Online; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; Talian Darussalam 123; Pengguna Bijak; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; JPD Online; BruTrack; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; BruTrack; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHims; BruHEALTH
 (1%) 
 
 JPD Online; BruHEALTH; QueUp
 (1%) 
 
 BruHims; BruHEALTH
 (1%) 
 
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; Pengguna Bijak; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; Pengguna Bijak; AMBD; JPD Online; BruTrack; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; AMBD; JPD Online; BruHims; BruHEALTH; QueUp; OneBiz; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH; QueUp
 (1%) 
 
 PSC Recruitment System; Job Centre Brunei; BruHEALTH
 (1%) 
 
 Talian Darussalam 123; BruHims; BruHEALTH; QueUp; ROCBN; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; JPD Online; BruHEALTH; QueUp; ROCBN
 (0%)  
 e-Darussalam; AMBD; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHEALTH; OneBiz
 (1%) 
 
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 BruHims; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruTrack; BruHims; BruHEALTH; QueUp
 (0%)  
 PSC Recruitment System; Job Centre Brunei; BruHEALTH; ROCBN
 (0%)  
 Job Centre Brunei; BruHEALTH
 (2%) 
 
 BruTrack; BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 PSC Recruitment System; BruHEALTH
 (2%) 
 
 e-Darussalam; JPD Online; BruHEALTH
 (0%)  
 Talian Darussalam 123; AMBD; BruHims; BruHEALTH; ROCBN; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; AMBD; JPD Online; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; BruHEALTH; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHims; BruHEALTH; ROCBN
 (1%) 
 
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 JPD Online; BruHEALTH
 (2%) 
 
 BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 PSC Recruitment System; BruHims; BruHEALTH; QueUp
 (0%)  
 Pengguna Bijak; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH; Electricity Bill Payment
 (1%) 
 
 e-Darussalam; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH; QueUp; Electricity Bill Payment; Others (pls state)
 (0%)  
 BruHEALTH; Electricity Bill Payment
 (1%) 
 
 e-Darussalam; PSC Recruitment System; BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 JPD Online; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; BruHEALTH; Electricity Bill Payment
 (1%) 
 
 BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruHims; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; BruHims; BruHEALTH; Electricity Bill Payment
 (1%) 
 
 e-Darussalam; BruHims; BruHEALTH
 (0%)  
 Talian Darussalam 123; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; BruHims; BruHEALTH
 (1%) 
 
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; JPD Online; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; Talian Darussalam 123; BruHEALTH
 (0%)  
 Talian Darussalam 123; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; JPD Online; BruTrack; BruHims; BruHEALTH; QueUp; OneBiz; ROCBN; Electricity Bill Payment
 (0%)  
 Talian Darussalam 123; BruTrack; BruHEALTH; QueUp
 (0%)  
 BruHims; Electricity Bill Payment
 (0%)  
 Talian Darussalam 123; BruHEALTH
 (3%) 
 
 e-Darussalam; Talian Darussalam 123; AMBD; JPD Online; BruHims; BruHEALTH; ROCBN; Electricity Bill Payment
 (0%)  
 Talian Darussalam 123; BruHims; BruHEALTH; QueUp; OneBiz; Electricity Bill Payment
 (0%)  
 JPD Online; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruTrack; BruHims; BruHEALTH; ROCBN; Electricity Bill Payment
 (0%)  
 Pengguna Bijak; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; JPD Online; BruHims
 (0%)  
 e-Darussalam; PSC Recruitment System; Pengguna Bijak; JPD Online; BruHims; BruHEALTH; QueUp; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHims
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHims; BruHEALTH; ROCBN; Electricity Bill Payment
 (1%) 
 
 Talian Darussalam 123; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (1%) 
 
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; BruHims
 (0%)  
 e-Darussalam; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; Job Centre Brunei; BruHEALTH
 (1%) 
 
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; AMBD; JPD Online; BruHEALTH
 (0%)  
 PSC Recruitment System; Talian Darussalam 123; JPD Online; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; JPD Online
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; JPD Online; BruHims; BruHEALTH; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHims; BruHEALTH; OneBiz; ROCBN; Electricity Bill Payment
 (0%)  
 Talian Darussalam 123; AMBD; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; BruHEALTH
 (2%) 
 
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; BruHEALTH; OneBiz
 (0%)  
 e-Darussalam; Job Centre Brunei
 (1%) 
 
 e-Darussalam; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; AMBD; JPD Online; BruTrack; BruHims; BruHEALTH; QueUp; ROCBN; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; JPD Online; BruHEALTH
 (1%) 
 
 PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; QueUp
 (0%)  
 Job Centre Brunei; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; BruHEALTH
 (1%) 
 
 e-Darussalam; Talian Darussalam 123; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHims; BruHEALTH; QueUp
 (1%) 
 
 e-Darussalam; JPD Online; BruHims; QueUp
 (0%)  
 PSC Recruitment System; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; JPD Online; BruHims; BruHEALTH; QueUp
 (1%) 
 
 Job Centre Brunei; BruHEALTH; QueUp
 (1%) 
 
 PSC Recruitment System; JPD Online; BruHEALTH
 (0%)  
 e-Darussalam; AMBD; JPD Online; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123
 (1%) 
 
 e-Darussalam; Pengguna Bijak; BruHims; BruHEALTH
 (0%)  
 Pengguna Bijak; AMBD; BruTrack; BruHims; QueUp; OneBiz; ROCBN; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; AMBD; JPD Online; BruTrack; BruHims; BruHEALTH; QueUp; OneBiz; ROCBN; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; JPD Online; BruTrack; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; JPD Online; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; Pengguna Bijak; JPD Online; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruTrack; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHEALTH; QueUp; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; JPD Online; BruTrack; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; BruHEALTH; QueUp
 (1%) 
 
 Job Centre Brunei; Pengguna Bijak; BruHEALTH
 (0%)  
 JPD Online; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; AMBD; JPD Online; BruTrack; BruHims; BruHEALTH; QueUp; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; AMBD; BruHims; BruHEALTH; QueUp; OneBiz; ROCBN; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHEALTH; QueUp; OneBiz
 (0%)  
 Talian Darussalam 123; JPD Online; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 PSC Recruitment System; BruHEALTH; Electricity Bill Payment
 (0%)  
 BruHEALTH; QueUp
 (1%) 
 
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; JPD Online; BruHEALTH
 (0%)  
 Talian Darussalam 123; BruHEALTH; QueUp
 (1%) 
 
 BruTrack; BruHims; BruHEALTH
 (1%) 
 
 e-Darussalam; Talian Darussalam 123; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; JPD Online; BruHims; BruHEALTH; QueUp
 (0%)  
 PSC Recruitment System; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; JPD Online; BruTrack; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH; QueUp; ROCBN
 (0%)  
 Others (pls state); renew ic
 (0%)  
 Job Centre Brunei; BruTrack; BruHims; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHEALTH; ROCBN
 (0%)  
 e-Darussalam; Talian Darussalam 123; BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; JPD Online; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; Job Centre Brunei; Talian Darussalam 123; JPD Online
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; JPD Online; BruTrack; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; Pengguna Bijak; BruTrack; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruTrack; BruHims; BruHEALTH; ROCBN
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; Talian Darussalam 123; Pengguna Bijak; BruTrack; BruHims; BruHEALTH; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Talian Darussalam 123; Pengguna Bijak; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 Job Centre Brunei; JPD Online; BruHEALTH
 (0%)  
 e-Darussalam; Talian Darussalam 123; QueUp
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; BruHims; BruHEALTH; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; Talian Darussalam 123; JPD Online; BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 PSC Recruitment System; Job Centre Brunei
 (0%)  
 e-Darussalam; Talian Darussalam 123; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; Talian Darussalam 123; BruHims; BruHEALTH; ROCBN
 (0%)  
 JPD Online; BruHims; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; AMBD; JPD Online; BruHims; BruHEALTH; QueUp; OneBiz; ROCBN; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; JPD Online; OneBiz
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; JPD Online; BruTrack; BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHEALTH; OneBiz; Electricity Bill Payment
 (0%)  
 e-Darussalam; JPD Online; BruHims; QueUp; ROCBN
 (0%)  
 e-Darussalam; BruHEALTH
 (0%)  
 e-Darussalam; PSC Recruitment System; Job Centre Brunei; Talian Darussalam 123; BruHims; BruHEALTH; Electricity Bill Payment
 (0%)  
 e-Darussalam; QueUp; Electricity Bill Payment
 (0%)  
 e-Darussalam; Talian Darussalam 123; JPD Online; BruHEALTH; QueUp
 (0%)  

Total: 319

12. Please rank top 5 categories which you think needs to be online.

 Business & Finance
 (2%) 
 
 Education & Learning
 (1%) 
 
 Employment & Labour
 (1%) 
 
 Family & Social Welfare
 (0%)  
 Health
 (0%)  
 Housing, land & environment
 (1%) 
 
 Immigration & Travel
 (0%)  
 Laws
 (0%)  
 Religious Affairs
 (0%)  
 Transportation
 (1%) 
 
 Employment & Labour; Family & Social Welfare
 (0%)  
 Housing, land & environment; Immigration & Travel
 (1%) 
 
 Business & Finance; Employment & Labour; Health; Housing, land & environment; Transportation
 (1%) 
 
 Business & Finance; Health; Housing, land & environment; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Employment & Labour; Health; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Health; Laws; Religious Affairs
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Laws; Religious Affairs; Transportation
 15 (5%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health
 (3%) 
 
 Education & Learning; Employment & Labour; Health; Housing, land & environment; Religious Affairs
 (0%)  
 Business & Finance; Employment & Labour; Family & Social Welfare; Health; Immigration & Travel
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Housing, land & environment; Immigration & Travel
 (0%)  
 Education & Learning; Housing, land & environment
 (1%) 
 
 Business & Finance; Education & Learning; Health; Immigration & Travel; Transportation
 (2%) 
 
 Business & Finance; Housing, land & environment; Transportation
 (0%)  
 Business & Finance; Education & Learning; Housing, land & environment; Immigration & Travel; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Transportation
 (2%) 
 
 Business & Finance; Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Health; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Laws; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Immigration & Travel; Transportation
 (1%) 
 
 Education & Learning; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Laws
 (0%)  
 Education & Learning; Employment & Labour; Health; Laws; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health
 (0%)  
 Business & Finance; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Religious Affairs; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Health; Immigration & Travel; Religious Affairs; Transportation
 (1%) 
 
 Business & Finance; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health; Immigration & Travel
 (2%) 
 
 Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Transportation
 (2%) 
 
 Employment & Labour; Family & Social Welfare; Health; Immigration & Travel; Transportation
 (0%)  
 Education & Learning; Family & Social Welfare; Health; Housing, land & environment; Laws
 (0%)  
 Education & Learning; Health; Immigration & Travel; Laws; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health; Immigration & Travel; Transportation
 (0%)  
 Business & Finance; Employment & Labour; Housing, land & environment
 (0%)  
 Family & Social Welfare; Housing, land & environment; Immigration & Travel; Religious Affairs; Transportation
 (0%)  
 Family & Social Welfare; Housing, land & environment; Immigration & Travel; Laws; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Housing, land & environment; Religious Affairs; Transportation
 (0%)  
 Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Transportation
 (0%)  
 Business & Finance; Education & Learning; Health; Religious Affairs; Transportation
 (1%) 
 
 Business & Finance; Health; Immigration & Travel
 (0%)  
 Business & Finance; Education & Learning; Health; Housing, land & environment; Transportation
 (1%) 
 
 Employment & Labour; Family & Social Welfare; Health; Immigration & Travel; Laws
 (0%)  
 Education & Learning; Employment & Labour; Health; Immigration & Travel; Transportation
 (1%) 
 
 Education & Learning; Family & Social Welfare; Health; Immigration & Travel; Religious Affairs
 (0%)  
 Employment & Labour; Health; Immigration & Travel
 (0%)  
 Business & Finance; Education & Learning; Transportation
 (1%) 
 
 Business & Finance; Health; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Health; Transportation
 (3%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Religious Affairs; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Employment & Labour; Family & Social Welfare; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning
 (1%) 
 
 Business & Finance; Employment & Labour; Health; Immigration & Travel; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Housing, land & environment; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Employment & Labour; Housing, land & environment; Immigration & Travel; Laws
 (0%)  
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Housing, land & environment; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Housing, land & environment; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Religious Affairs; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Transportation
 (2%) 
 
 Education & Learning; Family & Social Welfare; Health; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Health; Housing, land & environment; Immigration & Travel
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Housing, land & environment; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Immigration & Travel
 (1%) 
 
 Health; Housing, land & environment; Immigration & Travel
 (0%)  
 Employment & Labour; Health; Housing, land & environment; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Immigration & Travel; Religious Affairs
 (0%)  
 Business & Finance; Employment & Labour; Health; Housing, land & environment; Religious Affairs
 (0%)  
 Education & Learning; Family & Social Welfare; Health; Housing, land & environment; Laws; Religious Affairs; Transportation
 (0%)  
 Education & Learning; Health; Housing, land & environment; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Housing, land & environment
 (1%) 
 
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Religious Affairs
 (1%) 
 
 Education & Learning; Employment & Labour; Family & Social Welfare; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Housing, land & environment; Immigration & Travel; Transportation
 (1%) 
 
 Education & Learning; Employment & Labour; Family & Social Welfare; Health; Immigration & Travel
 (0%)  
 Business & Finance; Education & Learning; Family & Social Welfare
 (0%)  
 Employment & Labour; Health; Housing, land & environment; Laws
 (0%)  
 Health; Immigration & Travel; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health; Laws
 (1%) 
 
 Business & Finance; Education & Learning; Health; Immigration & Travel; Laws
 (1%) 
 
 Business & Finance; Education & Learning; Health; Immigration & Travel
 (0%)  
 Business & Finance; Education & Learning; Family & Social Welfare; Housing, land & environment; Immigration & Travel
 (0%)  
 Education & Learning; Family & Social Welfare; Immigration & Travel; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health; Housing, land & environment
 (2%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Housing, land & environment; Immigration & Travel
 (1%) 
 
 Employment & Labour; Immigration & Travel; Laws; Religious Affairs; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Religious Affairs; Transportation
 (1%) 
 
 Education & Learning; Employment & Labour; Health; Laws; Religious Affairs
 (1%) 
 
 Education & Learning; Family & Social Welfare; Health; Housing, land & environment; Transportation
 (0%)  
 Business & Finance; Employment & Labour; Health; Housing, land & environment; Immigration & Travel
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour
 (1%) 
 
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel
 (0%)  
 Education & Learning; Employment & Labour; Family & Social Welfare; Health; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Immigration & Travel
 (1%) 
 
 Education & Learning; Employment & Labour; Housing, land & environment; Immigration & Travel; Transportation
 (0%)  
 Education & Learning; Employment & Labour; Health; Housing, land & environment; Transportation
 (0%)  
 Business & Finance; Education & Learning; Health; Housing, land & environment; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Family & Social Welfare; Health; Immigration & Travel; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Health; Religious Affairs
 (1%) 
 
 Business & Finance; Employment & Labour; Health; Immigration & Travel; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Education & Learning; Laws; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health; Housing, land & environment; Immigration & Travel
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Laws; Religious Affairs
 (0%)  
 Business & Finance; Employment & Labour; Family & Social Welfare; Immigration & Travel; Transportation
 (0%)  
 Education & Learning; Employment & Labour; Family & Social Welfare; Health; Religious Affairs
 (1%) 
 
 Health; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Housing, land & environment; Immigration & Travel; Laws
 (1%) 
 
 Education & Learning; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Health; Housing, land & environment; Religious Affairs
 (1%) 
 
 Business & Finance; Education & Learning; Employment & Labour; Health; Immigration & Travel; Laws; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Housing, land & environment
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health; Religious Affairs; Transportation
 (0%)  
 Education & Learning; Health
 (1%) 
 
 Education & Learning; Health; Housing, land & environment; Immigration & Travel
 (0%)  
 Business & Finance; Family & Social Welfare; Immigration & Travel; Laws; Religious Affairs
 (0%)  
 Education & Learning; Family & Social Welfare; Immigration & Travel; Laws; Transportation
 (0%)  
 Education & Learning; Employment & Labour; Health; Housing, land & environment; Immigration & Travel
 (0%)  
 Business & Finance; Immigration & Travel; Transportation
 (0%)  
 Education & Learning; Health; Transportation
 (0%)  
 Health; Religious Affairs; Transportation
 (0%)  
 Education & Learning; Health; Immigration & Travel; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Employment & Labour; Housing, land & environment; Immigration & Travel; Transportation
 (0%)  
 Business & Finance; Education & Learning; Housing, land & environment; Immigration & Travel
 (0%)  
 Education & Learning; Employment & Labour; Transportation
 (0%)  
 Business & Finance; Employment & Labour; Housing, land & environment; Laws; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Transportation
 (0%)  
 Education & Learning; Family & Social Welfare; Housing, land & environment; Immigration & Travel; Laws
 (0%)  
 Business & Finance; Education & Learning; Immigration & Travel; Transportation
 (0%)  
 Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Laws
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Health; Housing, land & environment; Transportation
 (0%)  
 Business & Finance; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Laws
 (0%)  
 Business & Finance; Health; Laws; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Health; Housing, land & environment; Immigration & Travel; Laws
 (0%)  
 Education & Learning; Employment & Labour; Housing, land & environment; Religious Affairs; Transportation
 (0%)  
 Education & Learning; Employment & Labour; Family & Social Welfare; Housing, land & environment; Transportation
 (1%) 
 
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Laws
 (0%)  
 Business & Finance; Housing, land & environment; Immigration & Travel
 (1%) 
 
 Business & Finance; Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Laws; Transportation
 (0%)  
 Business & Finance; Education & Learning; Health; Laws; Transportation
 (1%) 
 
 Education & Learning; Employment & Labour; Family & Social Welfare; Immigration & Travel; Religious Affairs
 (0%)  
 Education & Learning; Employment & Labour; Health; Housing, land & environment; Laws
 (0%)  
 Education & Learning; Health; Housing, land & environment; Immigration & Travel; Transportation
 (0%)  
 Business & Finance; Education & Learning; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Laws; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health; Transportation
 (0%)  
 Business & Finance; Education & Learning; Immigration & Travel; Laws; Religious Affairs
 (0%)  
 Employment & Labour; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Laws; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Laws; Religious Affairs
 (0%)  
 Business & Finance; Education & Learning; Housing, land & environment; Immigration & Travel; Religious Affairs
 (0%)  
 Education & Learning; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment
 (1%) 
 
 Education & Learning; Employment & Labour; Family & Social Welfare; Housing, land & environment; Immigration & Travel
 (0%)  
 Business & Finance; Employment & Labour; Family & Social Welfare; Housing, land & environment; Immigration & Travel
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health; Housing, land & environment; Immigration & Travel; Laws; Transportation
 (0%)  
 Education & Learning; Health; Laws; Religious Affairs; Transportation
 (0%)  
 Business & Finance; Health; Housing, land & environment
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Housing, land & environment; Transportation
 (0%)  
 Employment & Labour; Family & Social Welfare; Housing, land & environment; Immigration & Travel; Transportation
 (0%)  
 Education & Learning; Employment & Labour; Immigration & Travel
 (0%)  
 Business & Finance; Education & Learning; Laws
 (0%)  
 Family & Social Welfare; Transportation
 (0%)  
 Business & Finance; Education & Learning; Health; Immigration & Travel; Religious Affairs
 (1%) 
 
 Business & Finance; Family & Social Welfare; Health; Housing, land & environment; Transportation
 (1%) 
 
 Family & Social Welfare; Housing, land & environment; Immigration & Travel; Religious Affairs
 (0%)  
 Education & Learning; Family & Social Welfare; Housing, land & environment; Immigration & Travel
 (0%)  
 Employment & Labour; Health; Housing, land & environment; Immigration & Travel; Religious Affairs
 (0%)  
 Education & Learning; Employment & Labour; Family & Social Welfare; Housing, land & environment; Religious Affairs
 (0%)  
 Health; Housing, land & environment; Immigration & Travel; Laws; Religious Affairs
 (0%)  
 Business & Finance; Employment & Labour
 (0%)  
 Business & Finance; Education & Learning; Employment & Labour; Family & Social Welfare; Health; Immigration & Travel
 (0%)  

Total: 319

13. Please rank according to importance of Online Government Services to have (1 less important – 5 most important) :

  
Low
Average
High
(%)12212253
User Friendliness
 
 
 
 
 
 
 
 
 
 
 12345
(%)35282143
No double entry
 
 
 
 
 
 
 
 
 
 
 12345
(%)25252642
Transparency of status
 
 
 
 
 
 
 
 
 
 
 12345
(%)13192946
Paperless
 
 
 
 
 
 
 
 
 
 
 12345
(%)24342732
No requirement for face to face interaction
 
 
 
 
 
 
 
 
 
 
12345

Total: 316

14. Scale : 1 – 5, Never used to very satisfied

User Satisfaction on the availability of Online Government Services

 1
 11 (4%) 
 
 2
 25 (9%) 
 
 3
 142 (50%) 
 
 4
 62 (22%) 
 
 5
 42 (15%) 
 

Total: 282

15. Scale : 1 – 5, Never used to very satisfied

User Satisfaction on the availability online of Process Workflows in Government Services

 1
 19 (7%) 
 
 2
 36 (13%) 
 
 3
 135 (48%) 
 
 4
 54 (19%) 
 
 5
 37 (13%) 
 

Total: 281

16. Prefer to use Government Services Online

 Yes
 300 (95%) 
 
 No
 17 (5%) 
 

Total: 317

17. If No, Please state why

 friendliness, user experience
 (6%) 
 
 Sometimes the information been given are not satisfying.
 (6%) 
 
 In its current state, it is easier to go to the counters to get things done
 (6%) 
 
 it needs to be efficient and fast.
 (6%) 
 
 not sure about what is available - perhaps more awareness needed to reach out to the community and concerted efforst by all government departments
 (6%) 
 
 slow and unreliable .
 (6%) 
 
 Find information 0n Tafis and bibd link roadshow
 (6%) 
 
 much easier using manually if in updating system. actually is not for youngster but for elderly is very difficult for them to do online services. what if the person alone or don't know about the online services.
 (6%) 
 
 fear of possible privacy breach if the netwrok is not secure enough
 (6%) 
 
 lack of transparency in the status and response online.
 (6%) 
 
 Some system not very user friendly
 (6%) 
 
 the webpage is ready but sometimes it doesnt work. Hence to avoid dissappointment, I prefer to go and do it face to face.
 (6%) 
 
 no, sometimes theres a internet connection problem, especially uploading the certificate on the psc
 (6%) 
 
 to add more service thru online and payment method as well.
 (6%) 
 
 in most cases it's difficult to operate.
 (6%) 
 
 Hello! When I bought lottery tickets, everything was very bad for me and my win was equal to 0, but then I realized that my life was somehow connected with eights because they followed me everywhere, but after reading https://www.sunsigns.org/angel-number-888-meaning/ , I realized that it was not in vain Suddenly you are lucky with the number 8
 (6%) 
 
 Longer time to process than of the manual and apps like Transport.Bn not friendly
 (6%) 
 

Total: 17

18. What do you find most useful about Online Government Services?

 that it's supposed to be online, easy to use, efficient, frequent status updates
 (1%) 
 
 I'm not sure
 (1%) 
 
 bruhealth
 (1%) 
 
 Very convenient Inda payah berurusan ke counter
 (1%) 
 
 time management , no que, environmental friendly cus no papers used
 (1%) 
 
 convenient, easy to do anywhere & everywhere.
 (1%) 
 
 convenient and no need to walk in
 (1%) 
 
 Ease of doing business
 (1%) 
 
 all info
 (1%) 
 
 all on ig
 (1%) 
 
 Saves time
 (1%) 
 
 Easy to use any where.
 (1%) 
 
 easy
 (1%) 
 
 using e invoice, one common portal rocbn
 (1%) 
 
 saving time
 (1%) 
 
 Transparency
 (1%) 
 
 it accessibility
 (1%) 
 
 Easy to use
 (1%) 
 
 no more queing
 (1%) 
 
  ease of access
 (1%) 
 
 faster
 (1%) 
 
 save time
 (2%) 
 
 convenience of not going to service location
 (1%) 
 
 no queue
 (1%) 
 
 ease of access
 (2%) 
 
 no queuing
 (1%) 
 
 availability and relevency of services
 (1%) 
 
 Easy to access
 (1%) 
 
 bruhealth and transportbn
 (1%) 
 
 24/7
 (1%) 
 
 INCONVENIENCE AND NO TIME WASTED
 (1%) 
 
 can do at convenience
 (1%) 
 
 ~
 (1%) 
 
 The fact that it’s digital. No need for travel.
 (1%) 
 
 Simpler
 (1%) 
 
 Fast submission
 (1%) 
 
 less hassle and less time-consuming.
 (1%) 
 
 information at your finger tips
 (1%) 
 
 access to government job
 (1%) 
 
 No need to queue up
 (1%) 
 
 JPD online
 (1%) 
 
 don't have to go to their office
 (1%) 
 
 easy access
 (1%) 
 
 fast
 (1%) 
 
 save time
 (1%) 
 
 time consuming paperless more efficient application
 (1%) 
 
 Memudahkan bagi pembaharuan lesen, insurance
 (1%) 
 
 jpd online qup
 (1%) 
 
 all in one page
 (1%) 
 
 save time.
 (1%) 
 
 PSC
 (1%) 
 
 Time convenient for people who cant go during office hour due to work.
 (1%) 
 
 user friendly and portable
 (1%) 
 
 Online
 (1%) 
 
 No queue
 (1%) 
 
 none
 (1%) 
 
 Services such as purchasing electrical pre paid
 (1%) 
 
 everything
 (1%) 
 
 no que no need to see face to face
 (1%) 
 
 accessibility
 (1%) 
 
 quick and easy access, q&a availability,
 (1%) 
 
 Takes less time and the readily-included information given are helpful.
 (1%) 
 
 more news
 (1%) 
 
 on-line
 (1%) 
 
 payment and making reservations
 (1%) 
 
 Easy to interact
 (1%) 
 
 it helps to speed up the processes and no need for long queues
 (1%) 
 
 That we don’t need to go to counters (where applicable)
 (1%) 
 
 BRUHIMs - it is efficient and shows a detailed information in one application.
 (1%) 
 
 membaahae
 (1%) 
 
 convenience - no queue
 (1%) 
 
 saves time
 (1%) 
 
 Monitor status
 (1%) 
 
 paperless
 (1%) 
 
 basic information
 (1%) 
 
 Bill payments & application
 (1%) 
 
 Online transaction Online application On the spot approval
 (1%) 
 
 fast response
 (1%) 
 
 conveniency
 (1%) 
 
 easy to use
 (1%) 
 
 24/7 service so convenient and don't have to wait in line.
 (1%) 
 
 convenience and quick information reference
 (1%) 
 
 Convenient
 (1%) 
 
 easy and fast
 (1%) 
 
 able to do things without going to gov offices
 (1%) 
 
 Paperless. No queue.
 (1%) 
 
 PCSC
 (1%) 
 
 Easy access and non face to face interaction
 (1%) 
 
 Renew license Job application News feed
 (1%) 
 
 hassle-less, paperless and save time
 (1%) 
 
 tiada
 (1%) 
 
 Documents
 (1%) 
 
 maklumat senang diperolehi
 (1%) 
 
 easy, up to date with current situation
 (1%) 
 
 one stop portal
 (1%) 
 
 Save time.
 (1%) 
 
 It is accessible to the public on a platform rather than having to come to the area.
 (1%) 
 
 Inda payah ngaga ksana kadang2
 (1%) 
 
 availability
 (1%) 
 
 Easy to apply job. Renew driving license
 (1%) 
 
 Accessible
 (1%) 
 
 Hotline numbers Online forms All in one portal of government services
 (1%) 
 
 user friendly
 (1%) 
 
 the easiest way in one click
 (1%) 
 
 Time flexibility
 (1%) 
 
 convenient since it is online and done by professionals.
 (1%) 
 
 1. short time consuming 2. easy to use 3. easy navigation
 (1%) 
 
 application on job posting and it is always updated
 (1%) 
 
 convenience.
 (1%) 
 
 finding knowledge about ICT and learn more .
 (1%) 
 
 Convenience and real-time updates
 (1%) 
 
 Convenience
 (1%) 
 
 to register online,no need to face to face apply
 (1%) 
 
 get to know of latest update to catch up with
 (1%) 
 
 paperless, no waiting for long queque, anytime dan anywhere.
 (1%) 
 
 accessible
 (1%) 
 
 easy and accessible
 (1%) 
 
 convenient and high accessibility
 (1%) 
 
 mudah di akses
 (1%) 
 
 good accessibility and less time consuming
 (1%) 
 
 convenient
 (1%) 
 
 they are very convenient and efficient if they get the job done without going to the physical location
 (1%) 
 
 Ease of access from the comfort of our homes.
 (1%) 
 
 no need to do it in person
 (1%) 
 
 - Ease of use - Availability - Expedient Processing (hopefully) - Lesser "steps" involved to get what is required
 (1%) 
 
 easy to access from home. 24 hrs info
 (1%) 
 
 Convenient
 (1%) 
 
 easy access,not bind by working hours, transparent work pro ess
 (1%) 
 
 It provides key services
 (1%) 
 
 saves time
 (1%) 
 
 Availability of doing it in my own terms of convenience
 (1%) 
 
 Conveniences.
 (1%) 
 
 There is no need to go to the offices/gov building physically.
 (1%) 
 
 ability to pay online services using credit or debit card. reliability of the application to load perfectly.
 (1%) 
 
 faster approval time
 (1%) 
 
 Paperless, quick information/access.
 (1%) 
 
 convinience and ease of use
 (1%) 
 
 it is useful for people who are not available to do a face-to-face interaction and for people for living abroad.
 (1%) 
 
 no long queu
 (1%) 
 
 mobility
 (1%) 
 
 Its online. Can be used anytime and anywhere
 (1%) 
 
 Everything is one platform
 (1%) 
 
 renew liecence
 (1%) 
 
 the fact it is online
 (1%) 
 
 the fact that it is online
 (1%) 
 
 Less requirement to go to the counter. Saves a lot of time
 (1%) 
 
 ease of acess
 (1%) 
 
 must improve more
 (1%) 
 
 immidiate update and feedback for any matters arises.
 (1%) 
 
 to safe time
 (1%) 
 
 Better interaction and easy access
 (1%) 
 
 Payment and registration
 (1%) 
 
 -
 (1%) 
 
 time consuming
 (1%) 
 
 you can access easily using this services
 (1%) 
 
 mudah berusan
 (1%) 
 
 driving licensce renewal payment for all bills can be made online
 (1%) 
 
 with this system, it easily for people to seek jobs
 (1%) 
 
 convinient and ssave time
 (1%) 
 
 the availability and convenince.
 (1%) 
 
 vacancy and car plate search
 (1%) 
 
 availability and user friendly
 (1%) 
 
 Easy
 (1%) 
 
 easy to access
 (1%) 
 
 database.
 (1%) 
 
 useful and helpful
 (1%) 
 
 able to complete my tasks online
 (1%) 
 
 easier to get things done remotely
 (1%) 
 
 Getting information right at your finger tips.
 (1%) 
 
 provides effectiveness and efficiency
 (1%) 
 
 Good site
 (1%) 
 

Total: 181

19. What do you find most frustrating about Online Government Services?

 slow, and always awaiting for status of service.
 (1%) 
 
 n/a
 (1%) 
 
 Slow internet Bugs Annoying advert
 (1%) 
 
 bugs
 (1%) 
 
 online bugs, no internet access online advertisement
 (1%) 
 
 internet issue
 (1%) 
 
 Slow
 (1%) 
 
 If it is down
 (1%) 
 
 Support
 (1%) 
 
 some of the information is out of date
 (1%) 
 
 late respond from relevant department
 (1%) 
 
 Nothing
 (1%) 
 
 Sometime lagging, when internet down
 (1%) 
 
 The time is not accurate
 (1%) 
 
 -
 (1%) 
 
 backend process interventionqueries
 (1%) 
 
 Buggy, sometimes need to go there physically to complete something
 (1%) 
 
 Slowness, interactiveness
 (1%) 
 
 services not updated
 (1%) 
 
 none
 (1%) 
 
 not user friendly
 (1%) 
 
 reliability, speed and user friendliness
 (1%) 
 
 Too much form during registration
 (1%) 
 
 transportbn
 (1%) 
 
 Unfriendly
 (1%) 
 
 INTERNET PROBLEM
 (1%) 
 
 not used
 (1%) 
 
 some of the websites are not up to date
 (1%) 
 
 The lack of awareness.
 (1%) 
 
 Language barriers
 (1%) 
 
 No live assistance or chatroom
 (1%) 
 
 Not updated info, slow. Outdated.
 (1%) 
 
 not coordinated, not synchronised, not enterprise minded
 (1%) 
 
 -lack of transparentcy -official website not user friendly -minimal job opportunity for graduate and above while too many job opportunity for diploma -majority most company trying to exploit this underpayed i-ready system and think themselve they are good enough providing low quality jobs -still employing members of family or friends rather than acquired skill set by individuals
 (1%) 
 
 the interface is difficult to use and being unable to make payment online.
 (1%) 
 
 Slow, unreliable.
 (1%) 
 
 jobcentre
 (1%) 
 
 inda user frenidly
 (1%) 
 
 user interface
 (1%) 
 
 internet speed
 (1%) 
 
 nothing
 (1%) 
 
 not efficient application taking too much time for the maintenance
 (1%) 
 
 None
 (1%) 
 
 nil
 (1%) 
 
 unexpected maintenance
 (1%) 
 
 email feedback maybe?
 (1%) 
 
 no sofar
 (1%) 
 
 Lagging and slow loading
 (1%) 
 
 too much ad
 (1%) 
 
 Lagging
 (1%) 
 
 if the internet service is slow
 (1%) 
 
 unable to find exact information
 (1%) 
 
 Unable to get through even after attemp
 (1%) 
 
 website down
 (1%) 
 
 if we can’t access the online service
 (1%) 
 
 unstable connection
 (1%) 
 
 SSM - double and sometimes triple log in just to clock in/out. BRUHIMS - not working most of the time. PSC Recruitment - why do we need to change the language to Malay first in order to access the details of the job offered?
 (1%) 
 
 sometimes slow
 (1%) 
 
 Some area have poor connection
 (1%) 
 
 need to be faster and streamlined
 (1%) 
 
 To mirror the above answer, the fact that we have to go to counters for some.
 (1%) 
 
 lagging.
 (1%) 
 
 unfriendly..
 (1%) 
 
 slow loading and response time
 (1%) 
 
 Too much process flow
 (1%) 
 
 Lack/slow update
 (1%) 
 
 slow update
 (1%) 
 
 lack of updates1
 (1%) 
 
 no detailed and specific information
 (1%) 
 
 Delay in responding
 (1%) 
 
 Broken links, server down Info not up to date Not fast services
 (1%) 
 
 inconsistent information and outage
 (1%) 
 
 redundancies
 (1%) 
 
 plain website and sometimes not as intuitive
 (1%) 
 
 Slow speed for newly established system in customs
 (1%) 
 
 when service down
 (1%) 
 
 limited ux
 (1%) 
 
 Lagging.
 (1%) 
 
 User interface might be not straight forward
 (1%) 
 
 sometimes laggy
 (1%) 
 
 Nothing, just mobile data problem(personal financial problem) :’(
 (1%) 
 
 lagging
 (3%) 
 
 User need to print out all the papers
 (1%) 
 
 tiada
 (1%) 
 
 not user friendly need navigation map
 (1%) 
 
 minta password balik-balik lagging
 (1%) 
 
 lagging, low speed
 (1%) 
 
 lack of features and guides
 (1%) 
 
 Double entry
 (1%) 
 
 Slow and sometimes not user friendly.
 (1%) 
 
 Mun down server website 🙃
 (1%) 
 
 payment online is not friendly user
 (1%) 
 
 slo2
 (1%) 
 
 Data Redunduncy. Not efficient. Still in needs of direct contact. Data not reliable
 (1%) 
 
 slow connection
 (1%) 
 
 processing of application takes time. should be efficient. not according to office hours.
 (1%) 
 
 manual and duplication process
 (1%) 
 
 forms
 (1%) 
 
 sometime no choice at the drop down menu
 (1%) 
 
 The back end processing, sometimes its take so long when there is a verification needed
 (1%) 
 
 Connection stability
 (1%) 
 
 less user feedback for their user experience. basically UI and UX.
 (1%) 
 
 1. the user interface 2. security 3. not updating the data/reflect to the system
 (1%) 
 
 uploading doc
 (1%) 
 
 inconsistency, sometimes it doesn't work
 (1%) 
 
 to many use of credit card if there is no wifi
 (1%) 
 
 Slow updates and limited usability
 (1%) 
 
 Documentation
 (1%) 
 
 the website is not working sometimes
 (1%) 
 
 rather than frustrated with the OGS, more to personal netwrok server
 (1%) 
 
 connection slow
 (1%) 
 
 the design of sharepoint
 (1%) 
 
 less authentic, lagg,
 (1%) 
 
 less authentic and possible of systematic problem and sometimes not suitable for ages above 60
 (1%) 
 
 lagging
 (1%) 
 
 Lack of consistency or the need to go to the physical location
 (1%) 
 
 Reiterate the whole process at the relvant agencies.
 (1%) 
 
 Lack of information
 (1%) 
 
 - Slow apps - Confusing design - Lack of MultiLanguage support
 (1%) 
 
 slow in responding
 (1%) 
 
 no info, not much details, still under construction, multi agencies processes
 (1%) 
 
 Not user friendly
 (1%) 
 
 slow to load
 (1%) 
 
 User interface
 (1%) 
 
 Website can be slow. Sometimes verification has to be done in person.
 (1%) 
 
 slow and laggy
 (1%) 
 
 A more informative feedback of services would be more appreciated. i.e. A more transparent & proper notification channel if my driver's licensed has been successfully renewed, shipped and delivered.
 (1%) 
 
 Sometimes it is quite lagging just to upload the documents.
 (1%) 
 
 How slow it is to process necessary information.
 (1%) 
 
 Slow/Lagging.
 (1%) 
 
 lost connection to servers. privacy policy is not stated on the website information. there’s no online chat available.
 (1%) 
 
 unavailibility
 (1%) 
 
 Did not receive replies upon submission
 (1%) 
 
 server down
 (1%) 
 
 the user interface, some confusion in the information/detail.
 (1%) 
 
 lagging, complicated
 (1%) 
 
 Not reliable
 (1%) 
 
 Lack of update
 (1%) 
 
 Perhaps the slow the update
 (1%) 
 
 user friendly-ness
 (1%) 
 
 too much work
 (1%) 
 
 Some are not user friendly especially on forms (e.g. immigration and labour) where the forms are just simple scanned documents which makes it not so edit friendly. Or no e forms that can just provide online submission.
 (1%) 
 
 sever can go down at times
 (1%) 
 
 hang, JPD
 (1%) 
 
 lagging internet connection on few occasion.
 (1%) 
 
 Cannot retrieve some unsaved data
 (1%) 
 
 still very basic and crude; allow link to common database eg personal details through IC
 (1%) 
 
 internet connection problem especially when uploading certificate. need uptodate
 (1%) 
 
 Lagging when you upload something
 (1%) 
 
 not user friendly
 (1%) 
 
 not at present.
 (1%) 
 
 website are not user friendly
 (1%) 
 
 the downtime is long.
 (1%) 
 
 sometimes its slow to respond
 (1%) 
 
 GUI
 (1%) 
 
 slow system
 (1%) 
 
 interface (UI/UX)
 (1%) 
 
 some still need of face to face interaction and of slow processes
 (1%) 
 
 not as seamless. sometimes still require to go to their office.
 (1%) 
 
 lack of guidance on how to use them
 (1%) 
 
 The lag in most of the refresh rate or lack of information.
 (1%) 
 
 so far nothing, maybe just a bad network service
 (1%) 
 
 Processing time is longer than over the counter.
 (1%) 
 

Total: 174

20. Please provide any feedback for improvement?

 experience should be seemless
 (1%) 
 
 n/a
 (1%) 
 
 nothing
 (2%) 
 
 please upgrade the system annually for good services.
 (1%) 
 
 faster
 (1%) 
 
 Always strive to be better.
 (1%) 
 
 more online services
 (1%) 
 
 information has to up to date, user friendly, data consistency
 (1%) 
 
 all parties need to give fast respond
 (1%) 
 
 More services to be added
 (1%) 
 
 make all account connected, same as Google where it is centralised
 (1%) 
 
 It would be appreciated if the information and the time given to be more accurate than what was being said at most times.
 (1%) 
 
 -
 (5%) 
 
 improvise
 (1%) 
 
 update on new technology
 (1%) 
 
 as above, systems or application the focus on user friendliness and reliability most important
 (1%) 
 
 faster services and reliability
 (1%) 
 
 More user friendly
 (1%) 
 
 EASY TO UNDERSTAND AND ACCESS
 (2%) 
 
 keep it up
 (1%) 
 
 Work harder to spread awareness.
 (1%) 
 
 Update design servers,potentially.
 (1%) 
 
 coordinate and synchronise more
 (1%) 
 
 SPA exam? show all the results and percentage! reviews and active assessments! not just simply pass or fail. lack of transparency simply lead to exploitation!
 (1%) 
 
 online payment need to be implemented widely
 (1%) 
 
 Invest more.
 (1%) 
 
 provide user manual, audio and visual
 (1%) 
 
 need better ux
 (1%) 
 
 use 5g for connection stability
 (1%) 
 
 more reliable data response efficient feedback user friendly
 (1%) 
 
 more interactive interface
 (1%) 
 
 keep up the good work.
 (1%) 
 
 247 Call Centre for any problem related to technical support.
 (1%) 
 
 Market the services more
 (1%) 
 
 internet services at government department should be fast
 (1%) 
 
 none
 (2%) 
 
 Improve call center or help line center
 (1%) 
 
 to check on the link given
 (1%) 
 
 improve the user frienliness
 (1%) 
 
 training for elders and old people to be IT literate
 (1%) 
 
 Update the interface and websites. Please also fix the double/triple log in issue with SSM. I understand that it's still new but it gets frustrating to log in multiple times especially when we're in a hurry. Alas, thank you for your hard work!
 (1%) 
 
 have a dedicated help service personnel to assist users
 (1%) 
 
 User friendliness is a very important trait in online services. Ensure your customers understand your platform and (in the case of edarussalam), be able to change their usernames and passwords. Please allow for that in the future.
 (1%) 
 
 to make sure all application can be submitted without filling in a long information about you repetitively. and to have a faster access on downloading your application
 (1%) 
 
 pls expedite on the developement of eservices overall
 (1%) 
 
 Create more system or application that ease our lives.
 (1%) 
 
 Make it convenient, live update & easy to use
 (1%) 
 
 upgrade system and live update
 (1%) 
 
 please upgrade your technology on the back end
 (1%) 
 
 The staff who is in charge of handling the online application must be responsive to avoid any logs.
 (1%) 
 
 Awareness of online services via social media ig rtb and roadshows Interactive gov.bn site Weekly , monthly, yearly prizes for those use online services Interactive pledge for public
 (1%) 
 
 efficiency and transparency of info. To show comprehensive info and clear guidance needed
 (1%) 
 
 no
 (1%) 
 
 make website nicer and More user friendly
 (1%) 
 
 improve availability, speed and reliability of services
 (1%) 
 
 less loading or animation
 (1%) 
 
 streamline options for processes and applications
 (1%) 
 
 Nothing
 (1%) 
 
 Making the user interface more easy
 (1%) 
 
 Better user interface
 (1%) 
 
 Jangan selalu rusak, jangan server down saja.. thanks
 (1%) 
 
 provide one-stop center for walk in if needed
 (1%) 
 
 tiada
 (1%) 
 
 baguskan rangkaian internet di sektor-sektor kerajaan
 (1%) 
 
 keep up the good work
 (1%) 
 
 no feedback
 (1%) 
 
 Quaterly goverment roadshow
 (1%) 
 
 More services online
 (1%) 
 
 I cannot think of any at the moment.
 (1%) 
 
 Jadi kan more user friendly lagi, inda aku tawu cemana.. yg penting inda complicated lah d pakai
 (1%) 
 
 need to think about our elderly if using online system which they not really understand to use the system. if youngster they willing to learn how the system flows.
 (1%) 
 
 always improve
 (1%) 
 
 efficiency and fast response time
 (1%) 
 
 online user friendly
 (1%) 
 
 satisying
 (1%) 
 
 give easy instruction
 (1%) 
 
 Got rooms to grow, hire better programmers to fix bugs here and there
 (1%) 
 
 stable network, ux design
 (1%) 
 
 engage or involve more with its users
 (1%) 
 
 1. provide apps that is easy to use
 (1%) 
 
 user friendliness on job centre sometime my doc do not get uploaded.
 (1%) 
 
 centralized portal for e-services.
 (1%) 
 
 1. To keep updating online services at a timely manner, be it maintenance or updated data or newly added functions. 2. Guide on how to use and for what. 3. Ensure services are functioning as expected regularly.
 (1%) 
 
 More govt services need to be online One stop portal One ID including passport (ever changing everytime renew passport - hard to remember)
 (1%) 
 
 i don't really use or rely much on it thus i could not give beneficial feedback but if i may, maybe making it easier for the older generation to understand or easier to use
 (1%) 
 
 improve connection
 (1%) 
 
 more friendly interface
 (1%) 
 
 have a better interface
 (1%) 
 
 accessible for all phone models
 (1%) 
 
 able to be access by everyone and easy to use
 (1%) 
 
 no need wifi because not all places have a good connection.
 (1%) 
 
 better internet connection
 (1%) 
 
 keep it purely online and simple
 (1%) 
 
 Try to be more environmentally friendly.
 (1%) 
 
 see above
 (1%) 
 
 One database for all system
 (1%) 
 
 refer to d above feedbacks
 (1%) 
 
 We should digitalise our means of storing ID i.e. our IC, Driver's license, Passport, BruHIMS ID into one. Managing our own personal data should be easier. Digitalising our personal data should also improve certain processes. If we can view our own personal data in a centralised app would be super. We can use it to register for healthcare and/or welfare services, book for appointments, renew IDs. Digital transformation is only a start.
 (1%) 
 
 Please do more improvements on areas that is necessary.
 (1%) 
 
 Be more user-friendly, two factor authentication.
 (1%) 
 
 possibly having an online chat on any government website/services would be great. so we don’t have to call to hotline (which sometimes goes unanswered).
 (1%) 
 
 Forms should be available online with entry fields to be able to be keyed in on touch screen or computer. Necessary attachments should be stated, and able to be uploaded. Processing time would be fantastic to state.
 (1%) 
 
 availability of information throughout the website as well if not accesible
 (1%) 
 
 system upgrade
 (1%) 
 
 Make it faster, live update and more options
 (1%) 
 
 Would suggest make a cloud platform where public can access the information quickly
 (1%) 
 
 make it more easier for those who does not really know online procedures
 (1%) 
 
 No comment
 (1%) 
 
 the webpage interface to be simple and user friendly.
 (1%) 
 
 g
 (1%) 
 
 As above
 (1%) 
 
 user friendliness
 (1%) 
 
 not at present.
 (1%) 
 
 should be make more public's awareness so that people will know more about it.
 (1%) 
 
 so far so good. just add more services and payment method availability.
 (1%) 
 
 increase server
 (1%) 
 
 make it simple and understanable
 (1%) 
 
 Provide proper guidelines that is not too technical
 (1%) 
 
 much more friendly interface
 (1%) 
 
 improve UI and UX as a whole
 (1%) 
 
 speed up processes
 (1%) 
 
 please make sure the contact information for government offices are up-to-date and make the services more user-friendly,
 (1%) 
 
 Provide faster connection and more information (be user friendly).
 (1%) 
 
 need to enhance in terms of features
 (1%) 
 

Total: 132