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myce survey

1. Profile of Respondents


Age

 18-25
 33 (19%) 
 
 26-33
 67 (38%) 
 
 34-41
 51 (29%) 
 
 42-49
 15 (8%) 
 
 50+
 12 (7%) 
 

Total: 178

2. Gender

 Male
 89 (50%) 
 
 Female
 89 (50%) 
 

Total: 178

3. Location of Residence

 Brunei Muara
 155 (87%) 
 
 Tutong
 13 (7%) 
 
 Kuala Belait
 (4%) 
 
 Temburong
 (1%) 
 

Total: 178

4. Organization Participants’ Representation

 Government Agencies
 95 (53%) 
 
 Private Sectors
 39 (22%) 
 
 Semi Government
 18 (10%) 
 
 Self Employed
 (2%) 
 
 Student
 19 (11%) 
 
 AUTHORITY BODY
 (1%) 
 
 authority
 (1%) 
 
 neet
 (1%) 
 
 ubd
 (1%) 
 

Total: 178

5. Please provide answer based on public view


Based on your current understanding, which Digital ID function/service would benefit you the most with the implementation of the Digital ID?
Note: Please rank your response from highest to least beneficial service

  
Low
Average
High
(%)66282832
e-KYC (Electronic Know Your Customer)
 
 
 
 
 
 
 
 
 
 
 12345
(%)22183246
Identity authentication
 
 
 
 
 
 
 
 
 
 
 12345
(%)23193046
Digital Signature
 
 
 
 
 
 
 
 
 
 
 12345
(%)43263136
Storing of personal documents digitally in a ‘Digital locker’
 
 
 
 
 
 
 
 
 
 
12345

Total: 178

6. What are your top three (3) areas of concern in relation to the implementation of the Digital ID?

 Security
 (2%) 
 
 Data Privacy
 (1%) 
 
 Monetary Cost to adopt Digital ID for the public
 (1%) 
 
 Capacity and capability of Human Resources
 (1%) 
 
 Technology
 (1%) 
 
 User/Customer acceptance
 (0%)  
 Security; Data Privacy; Technology; info ownership, misuse by authority dsb.
 (1%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the public; Technology
 (1%) 
 
 Security; Data Privacy; User/Customer acceptance
 32 (18%) 
 
 Security; Data Privacy; Capacity and capability of Human Resources
 16 (9%) 
 
 Security; Data Privacy; Technology
 42 (24%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the public
 31 (17%) 
 
 Security; Data Privacy; Technology; User/Customer acceptance
 (3%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the public; Capacity and capability of Human Resources; Technology; User/Customer acceptance
 (3%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the public; User/Customer acceptance
 (1%) 
 
 Security; Data Privacy
 10 (6%) 
 
 Data Privacy; Monetary Cost to adopt Digital ID for the public; User/Customer acceptance
 (1%) 
 
 Data Privacy; Technology; User/Customer acceptance
 (1%) 
 
 Security; Technology; User/Customer acceptance
 (1%) 
 
 Security; Monetary Cost to adopt Digital ID for the public; Capacity and capability of Human Resources
 (1%) 
 
 Security; Technology
 (1%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the public; Capacity and capability of Human Resources
 (1%) 
 
 Monetary Cost to adopt Digital ID for the public; Capacity and capability of Human Resources; User/Customer acceptance
 (1%) 
 
 Data Privacy; Monetary Cost to adopt Digital ID for the public; Capacity and capability of Human Resources
 (2%) 
 
 Data Privacy; Technology
 (1%) 
 
 Security; Capacity and capability of Human Resources; Technology
 (1%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the public; Technology; User/Customer acceptance
 (1%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the public; Capacity and capability of Human Resources; Technology
 (1%) 
 
 Monetary Cost to adopt Digital ID for the public; Technology; User/Customer acceptance
 (1%) 
 
 Security; Data Privacy; Capacity and capability of Human Resources; Technology
 (1%) 
 
 Technology; User/Customer acceptance; public acceptance perspective
 (1%) 
 
 Security; Data Privacy; Capacity and capability of Human Resources; Technology; User/Customer acceptance
 (2%) 
 

Total: 178

7. Please rank the eight (1 = lowest to 8 = highest) identified key use cases, based on predicted frequency of use by citizens

  
Low
Average
High
(%)00287102449
Electronic healthcare records eg. BruHealth, BruHims
     
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)1131221192025
Government Assistance authentication eg. Skim Kebajikan Negara
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)0121114132237
Government Online Services eg. Driving License, Vehicle License
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)1021118122928
Financial Institution e-KYC & verifications eg. Utility bills
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)1131120142129
Telecommunication verifications eg. SIM ID, Network ID
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)2241322141924
E-hailing verifications eg. Public transport ticket, Digital Land Transport System
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)1231317151632
Education linked authentications eg. Students records, Student attendance, School Visitor Management, Student Vaccination Tracking
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)3121115102238
E-Commerce verifications eg. Online shopping
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
12345678

Total: 178

8. How will the Digital ID benefit you?

 Very beneficial
 130 (73%) 
 
 Moderately beneficial
 44 (25%) 
 
 Unbeneficial
 (2%) 
 

Total: 178

9. In the future, when Digital ID is made available to the public, will you be interested to use Digital ID when transacting with both public and private sectors?

 Yes
 172 (97%) 
 
 No
 (3%) 
 

Total: 178

10. Please provide answer based on employee of Ministries/Government Agencies and Organization


Which of the following National Digital ID functions would be most relevant and beneficial to your ministry / agency / company?

  
Low
Average
High
(%)494344
e-KYC (Electronic Know Your Customer)
 
 
 
 
 
 
 
 
 1234
(%)133462
Identity authentication
 
 
 
 
 
 
 
 
 1234
(%)343854
Digital signing
 
 
 
 
 
 
 
 
1234

Total: 178

11. What are your top three (3) areas of concern in relation to the implementation of the Digital ID?.

 Security
 (2%) 
 
 Data Privacy
 (0%)  
 Monetary Cost to adopt Digital ID for the Government
 (0%)  
 Capacity and Capability of Human Resources
 (1%) 
 
 Technology
 (0%)  
 User/Customer acceptance
 (0%)  
 Security; Data Privacy
 12 (7%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the Government; Technology
 (1%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the Government
 33 (19%) 
 
 Security; Data Privacy; Capacity and Capability of Human Resources
 20 (11%) 
 
 Security; Data Privacy; User/Customer acceptance
 26 (15%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the Government; Capacity and Capability of Human Resources; Technology
 (1%) 
 
 Security; Data Privacy; Technology
 45 (25%) 
 
 Data Privacy; Monetary Cost to adopt Digital ID for the Government; Capacity and Capability of Human Resources
 (2%) 
 
 Monetary Cost to adopt Digital ID for the Government; Technology; User/Customer acceptance
 (1%) 
 
 Security; Technology; User/Customer acceptance
 (2%) 
 
 Security; Data Privacy; Technology; User/Customer acceptance
 (3%) 
 
 Data Privacy; Monetary Cost to adopt Digital ID for the Government; Technology
 (1%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the Government; Technology; User/Customer acceptance
 (2%) 
 
 Security; Data Privacy; Monetary Cost to adopt Digital ID for the Government; Capacity and Capability of Human Resources; Technology; User/Customer acceptance
 (2%) 
 
 Security; Monetary Cost to adopt Digital ID for the Government; User/Customer acceptance
 (1%) 
 
 Security; Monetary Cost to adopt Digital ID for the Government; Technology; User/Customer acceptance
 (1%) 
 
 Monetary Cost to adopt Digital ID for the Government; Capacity and Capability of Human Resources; User/Customer acceptance
 (1%) 
 
 Security; Monetary Cost to adopt Digital ID for the Government
 (1%) 
 
 Security; Data Privacy; Capacity and Capability of Human Resources; Technology; User/Customer acceptance
 (2%) 
 
 Security; Monetary Cost to adopt Digital ID for the Government; Capacity and Capability of Human Resources
 (1%) 
 
 Capacity and Capability of Human Resources; User/Customer acceptance; Maintenance
 (1%) 
 
 Data Privacy; Monetary Cost to adopt Digital ID for the Government; User/Customer acceptance
 (1%) 
 
 Data Privacy; Capacity and Capability of Human Resources; Technology
 (1%) 
 

Total: 178

12. Do you foresee opportunities for Digital ID to provide added value to your services / products?

 Yes
 165 (93%) 
 
 No
 13 (7%) 
 

Total: 178

13. Do you foresee any reasons why the Digital ID should not be adopted within your ministry /agency / company?

 Yes
 125 (70%) 
 
 No
 53 (30%) 
 

Total: 178

14. What are the potential challenges that may be faced by your organization when adopting Digital ID?
Note: You can select multiple options

 Lack of technology maturity
 59 (33%) 
 
 High adoption and implementation costs
 61 (34%) 
 
 Steep learning curve to existing human resources
 22 (12%) 
 
 Potential resistance to adopt from users
 36 (20%) 
 

Total: 178

15. Currently, does your organization perform any form of identity verification and authentication?

 Yes
 161 (90%) 
 
 No
 17 (10%) 
 

Total: 178

16. What are the current challenges faced by your organization in relation to customer identity verification /authentication processes?

 Time-consuming
 24 (13%) 
 
 High cost
 33 (19%) 
 
 Inconsistence processes and data quality
 31 (17%) 
 
 High error rate
 (3%) 
 
 Inconsistence processes and data quality; High error rate
 10 (6%) 
 
 Time-consuming; High cost; Inconsistence processes and data quality; High error rate
 15 (8%) 
 
 Time-consuming; Inconsistence processes and data quality; High error rate
 (4%) 
 
 High cost; Inconsistence processes and data quality
 10 (6%) 
 
 High cost; High error rate
 (3%) 
 
 Time-consuming; High cost
 15 (8%) 
 
 Time-consuming; Inconsistence processes and data quality
 (4%) 
 
 Time-consuming; High error rate
 (2%) 
 
 Time-consuming; High cost; Inconsistence processes and data quality
 (3%) 
 
 High cost; Inconsistence processes and data quality; High error rate
 (2%) 
 
 Time-consuming; High cost; High error rate
 (2%) 
 

Total: 178

17. Please rank the eight (1 = lowest to 8 = highest) identified key use cases, based on predicted frequency of use by citizens.

  
Low
Average
High
(%)01179102646
Electronic healthcare records eg. BruHealth, BruHims
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)0121118202127
Government Assistance authentication eg. Skim Kebajikan Negara
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)013813192432
Government Online Services eg. Driving License, Vehicle License
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)0111016162530
Financial Institution e-KYC & verifications eg. Utility bills
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)212915162827
Telecommunication verifications eg. SIM ID, Network ID
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)214916222026
E-hailing verifications eg. Public transport ticket, Digital Land Transport System
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)1211212172232
Education linked authentications eg. Students records, Student attendance, School Visitor Management, Student Vaccination Tracking
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 12345678
(%)211817102734
E-Commerce verifications eg. Online shopping
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
12345678

Total: 178

18. In your opinion, which of the following examples of transactions / uses should be excluded from using Digital ID?

 Getting married/getting divorce
 45 (25%) 
 
 Sales and purchase agreement
 44 (25%) 
 
 Inheritances
 29 (16%) 
 
 Getting married/getting divorce; Sales and purchase agreement
 (2%) 
 
 Sales and purchase agreement; Inheritances
 12 (7%) 
 
 Getting married/getting divorce; Inheritances
 22 (12%) 
 
 none
 (2%) 
 
 Getting married/getting divorce; Sales and purchase agreement; Inheritances
 14 (8%) 
 
 Getting married/getting divorce; Sales and purchase agreement; Inheritances; Anything that requires negotiation should NOT be automated
 (1%) 
 
 none, beneficial for all
 (1%) 
 
 Sales and purchase agreement; certain sales n purchase
 (1%) 
 
 -
 (1%) 
 

Total: 178

19. How will the adoption of Digital ID benefit your ministry / agency / company?

 Very beneficial
 115 (65%) 
 
 Moderately beneficial
 61 (34%) 
 
 Not beneficial
 (0%)  
 Very beneficial; Moderately beneficial
 (1%) 
 

Total: 178

20. What are the top three (3) benefits to your ministry / agency / company with the adoption of Digital ID?

 Improved operational efficiency
 (3%) 
 
 Reduces operating cost
 (2%) 
 
 Improved quality of online services
 (4%) 
 
 Improved customer experience
 (1%) 
 
 Improved operational efficiency; Reduces operating cost; Improved quality of online services; Improved customer experience
 27 (15%) 
 
 Reduces operating cost; Improved customer experience
 (1%) 
 
 Improved operational efficiency; Improved quality of online services; Improved customer experience
 53 (30%) 
 
 Improved operational efficiency; Reduces operating cost; Improved quality of online services
 38 (21%) 
 
 Improved operational efficiency; Improved quality of online services
 (4%) 
 
 Reduces operating cost; Improved quality of online services; Improved customer experience
 10 (6%) 
 
 Improved operational efficiency; Reduces operating cost; Improved customer experience
 (4%) 
 
 Improved operational efficiency; Reduces operating cost
 (4%) 
 
 Improved quality of online services; Improved customer experience
 (1%) 
 
 Improved operational efficiency; Reduces operating cost; Improved quality of online services; Improved customer experience; all of the above
 (1%) 
 
 Reduces operating cost; Improved quality of online services
 (1%) 
 
 Improved quality of online services; Improved customer experience; Customer Record
 (1%) 
 

Total: 178

21. Do you foresee Digital ID minimizing the overall cost for identity verification processes?

 Yes
 166 (93%) 
 
 No
 12 (7%) 
 

Total: 178

22. Do you foresee any regulatory restrictions within your organization / industry that would pose a challenge in the implementation of Digital ID?

 No
 129 (72%) 
 
 Yes. If Yes, please state below.
 36 (20%) 
 
 Regulation and agency adopting such implementation
 (1%) 
 
 Stakeholder
 (1%) 
 
 8
 (1%) 
 
 OTHER AGENCIES HAVE NOT IMPLEMENTED THE ORGANISATIONS
 (1%) 
 
 security and bureaucracy
 (1%) 
 
 PSM
 (1%) 
 
 policy and act
 (1%) 
 
 more digital protection policy.
 (1%) 
 
 perhaps the management
 (1%) 
 
 dATA PRIVACY
 (1%) 
 
 Government obstacle
 (1%) 
 
 security risk or breach
 (1%) 
 
 Tech compatibility. Privacy issue.
 (1%) 
 

Total: 178

23. Additional comments

 

​looking forward to this

 (5%) 
 
 

​There would be a lot of confidentials going on within the ministry

 (5%) 
 
 

​encorage the citizen to digitalise

 (5%) 
 
 

​NA

 (5%) 
 
 

​N/A

 (5%) 
 
 

​N/A

 (5%) 
 
 

not user friendly

 (5%) 
 
 

digital is the way forward 

 (5%) 
 
 

​None

 (5%) 
 
 

​revisions of security and use policies

 (5%) 
 
 

​acceptance

 (5%) 
 
 

​Cost

 (5%) 
 
 

​im satisfied with the queations given

 (5%) 
 
 

​data privacy

 (5%) 
 
 

​security breach, future blockchain ready, consistency with other platforms.

 (5%) 
 
 

​cute staff nya, mesti jadi datin tu 2026 head of 123. amiin 

 (5%) 
 
 

​thank you ^^ 

 (5%) 
 
 

​Thank you <33

 (5%) 
 
 

Sounds cool tho

 (5%) 
 
 
​It looks like you're asking about a QR menu. A QR menu, also known as a QR code menu, is a digital version of a menu that customers can access using their smartphones or other devices by scanning a QR code. This has become increasingly popular, especially in restaurants and cafes, as it offers a contactless and convenient way for customers to browse through menu items, place orders, and make payments.

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 (5%) 
 
 

<a href="https://drive.google.com/drive/folders/1-CLbgig7oaztmQIkOH_mp-88x9KKaF37" target="_blank">https://drive.google.com/drive/folders/1-CLbgig7oaztmQIkOH_mp-88x9KKaF37</a>
<a href="https://docs.google.com/spreadsheets/d/152zpF4rxWw7sBgVqx059tkCFJ27J8qaaUlhVqK6mKoI/edit" target="_blank">https://docs.google.com/spreadsheets/d/152zpF4rxWw7sBgVqx059tkCFJ27J8qaaUlhVqK6mKoI/edit</a>
<a href="https://docs.google.com/document/d/1lkxWF16fjix4ARtfIQ-u4CVuUvyGaVwTfAvbPnkikZo/edit" target="_blank">https://docs.google.com/document/d/1lkxWF16fjix4ARtfIQ-u4CVuUvyGaVwTfAvbPnkikZo/edit</a>
<a href="https://docs.google.com/forms/d/1hC9ih4Gx3jFfqwUB08TUX5NJZs-k8-qYnuplRwOo5HE/edit" target="_blank">https://docs.google.com/forms/d/1hC9ih4Gx3jFfqwUB08TUX5NJZs-k8-qYnuplRwOo5HE/edit</a>
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