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Government Services Survey

IC Color
Gender
Age
Which district are you currently living in?
What is your highest level of academic and professional qualification?
   
Please select your type of employment
   
Please select the type of occupation you represent
Are you aware that the Government provides services online?
If yes, how do you usually find out about the government services?
Did you contact or interact with public authorities or public services over the Internet for private purposes in the last twelve (12) months?
What mobile application or online service did you use in the last twelve (12) months?
(Please mark ALL that apply)
   
Please rank top 5 categories which you think needs to be online.
Please rank according to importance of Online Government Services to have (1 less important – 5 most important) :
  Low Average High
  12345
User Friendliness 
No double entry 
Transparency of status 
Paperless 
No requirement for face to face interaction 
Scale : 1 – 5, Never used to very satisfied

User Satisfaction on the availability of Online Government Services

Scale : 1 – 5, Never used to very satisfied

User Satisfaction on the availability online of Process Workflows in Government Services

Prefer to use Government Services Online
If No, Please state why

What do you find most useful about Online Government Services?

What do you find most frustrating about Online Government Services?

Please provide any feedback for improvement?